Baggage Claim form

Please complete the following details. Once complete, the details will be passed to our Customer Relations department, who will aim to process your claim as soon as possible.

Your details

Important information

Please ensure you enter a valid Executive Club number. If you aren't an Executive Club member, or don't know your Executive Club number then please leave this field blank.

If your country of residence is not in the list below, please contact your nearest British Airways Customer Relations team.

Find your nearest Customer Relations team

Please provide your bank details below so we can transfer any compensation due to you

Maximum 5000 characters
Your journey

Between which airports did this airline carry your bags?

Your luggage
On Arrival
Maximum 5000 characters

Essential item receipts

  • Due to system restrictions, a maximum of 10 items can be submitted via this form.
  • If you need to submit more receipts then please complete the Additional Information form after you have completed this form and you have received your case number by email.

If you had to purchase essential items please list in full below. Please note you will be required to upload any receipts and support documentation regarding these items before submitting the form.

Maximum 5000 characters
Your claim
We calculate your claim based on the conversion rate on the day of settlement, unless you provide evidence of the actual amount charged, eg bank/credit card statement.

We would advise you to contact your travel insurers also, as your policy should have more comprehensive cover than offered by the airline

Maximum 5000 characters
Supporting documents

In order to process your claim as soon as possible we require you to submit all your receipts and supporting documents to us. The quickest and easiest way to do this is to scan, or photograph your receipts and supporting documents and to add them to this form using the upload function below. If you are unable to do this then you should send all receipts and supporting documents to British Airways Customer Relations as soon as you have submitted this claim form.

Find your nearest Customer Relations team

Uploading your documents

  • Supported file formats include: .jpeg, .gif, .png and .pdf
  • Maximum filesize per document is 2mb
  • Please ensure you hide your full debit and credit card numbers and any sensitive information prior to uploading any documents.

Please note: Due to system restrictions, a maximum of 10 documents can be submitted via this form. If you need to submit more receipts then please complete the form again using your existing case number.

File Status Icon File Name File Status
Terms and conditions

British Airways takes the security of personal data very seriously, as explained in our Privacy Policy

The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company. Your personal data will be used for us to communicate with you and contact you to address any comments you might have (using any means of communication for which you have provided contact details, which may include post, email, fax and telephone). As with any standard email, our response will be sent in non-encrypted format.

By submitting this form

  1. I declare and certify that to the best of my knowledge and belief that the statements and details provided within this claim form are true and correct in every respect.
  2. In the event of a third-party being liable for the loss, all rights in this matter are subrogated to British Airways on settlement of this claim.
  3. I understand that the information I have provided may be made available to other airlines or insurance companies for underwriting and claims handling purposes.
  4. I consent to the exchange of information between other airlines or insurance companies in the processing of my claim
  5. I also understand British Airways may instruct an external loss adjuster to further process my claim.

To complete your request, you must ensure that the Agreed box is ticked and then click the Submit button once